Healthcare Errors and Denials in Texas
I was recently sent to have hernia repair surgery and once I was back on my feet I was scheduled for "staple removal". The nurse was trying to remove staples and actually stapled me in my incision. She was trying to remove staples with an actual surgical stapler and because of the staple she put into me they had to dig the staple out and because of this my incision was opened back up and I had to receive more staples because of this!
I can't believe this happened to me. I am currently trying to receive my medical records for that day but I am having a hard time because I am indigent. I filed a step one grievance but I have been transferred to another unit and I don't know what to do.
I tried to speak to the head of the medical department the day of the incident but she refused to speak with me. She told the nurse for me to place a request in to speak to her. I don't know what to do. I know the incident was documented because the doctor had to remove the staple and I told her to get the trash can from the OR room because the nurse had thrown the stapler in the trash before getting the actual staple removed. The doctor said "no way". She wrote in the notes that I had a "new" staple and that it had to be removed and then two more staples had to be put back on the incision and closed it.
I don't know what else to do about this incident. Who do I write and how do I get my medical records?