Beyond the 602: California Administrative Mandate Petitions
I would like to encourage any prisoner who is abused in any way that is clearly counter to the regulations and department operational manual (DOM) to consider that upon exhausting the administrative process or even when it's obstructed there is another lawful way to force the CDCR prisoncrats to act on your complaint.
It's not as simple as the administrative 602 process and if you lack serious determination to force the issue don't waste your time. But it's called "administrative mandate" petitions you can file in the court. Now you can obtain basic instructions by writing the Prison Law Office and asking for "information on filing an administrative mandate" and/or buy the California state prisoners handbook which will explain to you how to force prisoncrats to follow their own rules and regulations.(1)
There is always the law library, which is the most powerful resource in the system for a prisoner who does not allow themselves to be mentally worn down. The adversarial system is just that, and prisoncrats and the CCPOA don't care about you but as a means to a pay check. This is not to belittle but encourage you to pursue lawful action if you have exhausted administrative remedies. You can sue easily in small claims where you do not have to have much legal knowledge (think of Judge Judy/Joe Brown/Matis, etc.). That's the simplest way to sue. But make sure you line your ducks up!
More complex methods of suing are available also if you are willing to do the work required seriously, as in "limited jurisdiction" and "unlimited jurisdiction" in the state courts; in addition to your ability to file in the federal jurisdiction. This is not easy, it is time consuming and it can be costly to you.
I would also consider writing complaints to the U.S. Department of Justice Civil Rights Division special litigation section if you are serious. The opposition makes use of all of its resources, I suggest you too use all of the resources you have. I am not anybody's attorney and this is not legal advice, I am simply stating the obvious so people do not lose heart. In most cases the picklesuits and prisoncrats allow the abuse of those they don't expect to offer a real challenge.
We Demand Our Grievances are Addressed in California